PlatePass® is an electronic toll payment system that enables renters to use high-speed electronic toll lanes. The PlatePass service also enables rental car customers to avoid costly toll violation fines otherwise incurred if high-speed toll lanes are used without special equipment. PlatePass is offered by participating rental car companies including Hertz, Advantage and Toyota throughout Colorado. When renters travel with PlatePass on the E-470, the Northwest Parkway, or the I-25 express toll lanes when driving a participating rental car company vehicle, they are protected from costly fines.
|Renter Question||PlatePass® Response|
|1. How does it work?||You automatically opt in to use PlatePass when you use any of the lanes on the E-470, the Northwest Parkway or I-25 EXpressToll® lanes in Colorado. The toll system identifies the car and charges the posted toll to the Rental Agreement. The Colorado toll roads are all CASHLESS.|
|2. What does it cost?||You will be charged the cash or pay-by-mail toll rate, whichever is higher, as published by the toll authority, plus a service fee per rental day to a weekly or monthly maximum. If the rental is for multiple months, the PlatePass fees will only apply for the month when the PlatePass service was actually used. For example, if the car is rented for a two-month period, and PlatePass was only used during the first month, the fees will not apply to the second month. The month starts on the first day of the rental. You will be charged approximately 10 days after the rental car is returned. See your rental agreement for additional information about service fees.|
|3. Why am I being charged a service fee?||The fee pays for the convenience of the program.|
|4. How am I being charged for this service?||The service fee is applied on a rental day basis. Only one daily fee for the entire day until midnight, regardless if 1 or 50 tolls are incurred during that day. The renter will not be charged an administrative fee for more than 5 days during a 30 day period, although tolls will be charged at the posted cash rate.|
|5. How do I get a receipt or view my charges?||You can access a receipt online and view your toll activity at www.PlatePass.com. You will need both your rental agreement number and your rental return date.|
|6. Where can I use PlatePass in Colorado?||E-470 is a 47-mile toll highway that runs along the eastern perimeter of the Denver metropolitan area. The I-25 Express Lanes include seven miles of the I-25 HOV lanes, between downtown Denver and US 36. The Northwest Parkway is a 70-mile per hour toll road that seamlessly connects the Parkway with E-470 at north I-25, and with U.S. 36 and State Highway 128 in Broomfield.|
|7. Why should I use PlatePass?||Speed and convenience.|
|8. What if I am paying cash and I don’t have a credit card on file?||You can still use PlatePass. A paper invoice will be sent to you approximately 2 weeks after the completion of your rental.|
|9. How do I sign up for PlatePass?||Every rental car is PlatePass ready. No pre-enrollment or sign up is required.|
|10. Do EXpress Toll® tag holders get a discount on the toll amount?||Renters are charged the posted toll rate.|
|11. Where else can I use this program?||
Colorado, Florida , North Carolina, the Greater San Francisco Bay Area, Texas, Washington and Puerto Rico
PlatePass enables rental car customers to avoid waiting in toll lines to pay cash or coins by using EXpressToll lanes in Colorado, the SunPass Only and E-Pass designated lanes in Florida, North Carolina Quick Pass, EZ TAG (non-gated) lanes in Texas, and Good to Go in Washington on State Road 520 Bridge and Tacoma Narrows Bridges only, as well as the AutoExpreso in Puerto Rico. In the Greater San Francisco Bay Area PlatePass is available on the following Bay Area Bridges: Antioch, Benicia-Martines, Carquines, Dumbarton, Golden Gate, Richmond-San Rafael, San Francisco-Oakland Bay, and San Mateo-Hayward. This means that a customer renting in any state throughout the U.S., can use PlatePass while traveling on toll roads in Colorado, Florida, North Carolina, Washington and Texas. PlatePass uses a transponder in the Northeast U.S. The service will be coming soon to other major toll markets.
|12. What Telephone # can I call if I have a question about my bill?||
Hertz Customer Service 1-888-777-6095.
Advantage Customer Service 1-888-333-0754.
|13. What Telephone # can I call if I have a question about PlatePass?||PlatePass Customer Service 1-877-411-4300. You may also visit the PlatePass website at www.PlatePass.com. For general questions, an email can also be sent to information@PlatePass.com.|
|14. What happens if I rent a car for a long period of time?||You may end up having your charges broken up into more than one invoice.|
|15. What if I have my own transponder and/or tag?||If you bring your EXpressToll® tag with you in the rental car during your trip, PlatePass will not be used or activated. It is in your best interest to call and notify the EXpressToll® Service Center (1-888-946-3470) if you intend to use your tag in a rental car, and give the vehicle details. If the transponder is broken or not mounted properly on the windshield, the transponder will not be activated or be read by the toll system when the customer passes through the toll lane. In this case, the customer would be charged for the toll through the PlatePass service. Although not possible, if a customer feels that they have been double billed by EXpressToll® and PlatePass, they can contact Hertz customer service at 1-888-777-6095.|
|16. Can I use the HOV/Express lanes on the I25?||If you have two or more people in your vehicle, you are allowed to use the HOV lanes and will not be charged a toll on I-25. However, if there are not two or more people in the rental vehicle while on I-25, you must drive through the toll express lane when passing through the clearly marked toll zones. You will be charged for this toll through the PlatePass service. If you use the HOV lanes while not carpooling, you will receive a ticket by law enforcement. If you accidentally drive through the lane designated toll lane with more than two people in the vehicle, you will still be charged the toll.|
|17. Why did the violation lights trigger when I drove through the toll plaza? Will I receive a violation?||If you drive through a toll plaza, the violation lights and alarm will trigger because your rental vehicle is not equipped with an EXpressToll transponder/tag, However, no violation will be issued as the license plate that is captured on the video camera will be associated with the rental agreement and PlatePass service.|